Contact

We read everything that comes in and reply to most messages within two working days.

Before you write

If your question is about an order you have already placed — where the parcel is, a return, a refund, a size exchange — the store that took your order is the right place to ask. They hold the order number and the tracking. We do not have access to either.

What we can help with

• A product listing that looks wrong, out of date, or mispriced
• A broken link or a page that will not load
• Advertising and partnership enquiries
• Feedback on the site itself

Reaching us

Email is the reliable channel. Use the address configured in the site footer, and include the product name or the page URL if your message is about a specific listing — it roughly halves the number of replies needed to sort something out.

Response times

We answer Monday to Saturday. Messages sent on Sunday or on a public holiday are picked up the next working day.